Policy

Privacy Policy

Effective Date: November 8, 2025

This Privacy Policy applies only to our public website located at https://www.neuronsearchlab.com (the “Site”). It does not apply to the use of our recommendation engine product, customer accounts, dashboards, login-restricted features, or any administrative or operational platform. If you use our product or platform as a customer or authorised user, the privacy terms governing those environments are described separately in the service agreement or product-specific documentation.

1. Who We Are

NeuronSearchLab (“we,” “us,” “our”) provides recommendation technology and related services to customers. The purpose of this Site is to share information about our company and allow individuals and organisations to learn more about our services. This Privacy Policy describes how we handle information collected through the marketing Site only.

2. What Information We Collect Through the Site

We collect information in two ways when you interact with the marketing Site:

a) Information You Choose to Provide

When you:

  • Fill out a contact form
  • Request a demo or more information
  • Sign up for a newsletter or updates

You may provide:

  • Name
  • Email address
  • Company name
  • Job title
  • Any message or details you include voluntarily

b) Information Collected Automatically

When you browse the Site, we may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and interaction patterns
  • Approximate geographic region (not precise location)

This information helps us understand how visitors use the Site and improve the Site experience. It is not used to identify you personally on its own.

3. How We Use Site-Collected Information

We use the information collected via the Site to:

  • Respond to inquiries or requests you submit
  • Provide information about our services
  • Improve and optimise the Site’s performance and user experience
  • Analyse aggregated website usage to guide marketing or content improvements
  • Send newsletters or product updates if you have opted in (you may unsubscribe at any time)
  • Meet legal or regulatory obligations if required

We do not use Site-collected information to train recommendation models or algorithmic systems.

4. Cookies and Tracking Technologies

The Site may use cookies or similar tools to remember visitor preferences, understand Site performance and usage patterns, and improve content relevance. You may control or disable cookies through your browser settings. Some features of the Site may be affected if cookies are disabled.

5. Data Sharing

We do not sell your personal information.

We may share Site-collected information with:

  • Service providers who assist with website hosting, analytics, data processing, or communication
  • Compliance authorities if required by law, regulation, or legal process

Service providers are permitted to use the information only as necessary to perform services on our behalf.

6. Data Retention

We retain Site-collected data only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law.

7. Security

We use reasonable administrative and technical safeguards to protect information collected through the Site. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us via the Site, please contact us and we will address it.

9. Links to Other Websites

The Site may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top will be revised when changes occur. Continued use of the Site indicates acceptance of any updated policy.

11. Contact Us

For questions about this Privacy Policy or your information collected through the Site, contact us at:

Last Updated: November 8, 2025