Policy
Privacy Policy
Last Updated: 23 August 2026
This Privacy Policy applies only to our public website located at https://www.neuronsearchlab.com (the “Site”). It does not apply to our recommendation engine product, customer accounts, or any login-restricted features. Privacy terms for those environments are described in the applicable service agreement.
1. Data Controller
The data controller for personal data collected through this Site is:
NeuronSearchLab
Email: hello@neuronsearchlab.com
For GDPR-related requests, please use the subject line “Data Subject Request”.
2. What Information We Collect
We collect information in two ways:
a) Information You Provide
When you fill out a contact form, request a demo, or subscribe to our newsletter, you may provide your name, email address, company name, job title, and any message you include voluntarily.
b) Information Collected Automatically
When you browse the Site and have given cookie consent, we collect analytics data including: IP address (anonymised), browser type and version, device type, pages visited, time on page, scroll depth, click patterns, and approximate geographic region. If you have consented, we also collect session recordings — visual replays of your interactions including mouse movements, clicks, and scrolls — via PostHog. We never collect precise location data or link analytics data to your identity without your explicit action.
3. How We Use Your Information
- To respond to enquiries and demo requests you submit
- To send newsletters or updates if you have opted in (you may unsubscribe at any time)
- To understand how visitors use the Site and improve its performance
- To analyse aggregated usage patterns for content and product improvements
- To meet legal or regulatory obligations
We do not use Site-collected data to train recommendation models or algorithmic systems.
4. Legal Basis for Processing (GDPR)
If you are located in the UK or European Economic Area, we process your personal data on the following legal bases under Article 6 of the UK GDPR / EU GDPR:
Consent (Article 6(1)(a))
Analytics cookies, session recording, and associated data processing. You provide consent via our cookie banner. You may withdraw consent at any time using the “Manage cookies” link in the footer.
Legitimate Interests (Article 6(1)(f))
Security monitoring, fraud prevention, and maintaining the technical integrity of the Site. We have assessed that these interests are not overridden by your rights and freedoms.
Performance of a Contract / Pre-contractual Steps (Article 6(1)(b))
Processing enquiries, demo requests, and contact form submissions where you have initiated contact with a view to engaging our services.
5. Cookies and Tracking Technologies
We use cookies and similar technologies only when you have given consent via our cookie banner. No analytics or tracking cookies are set if you decline or have not yet responded. You can change your preference at any time via the “Manage cookies” link in the footer.
For full details including a complete cookie table, see our Cookie Policy.
| Cookie | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | Google Analytics 4 | Distinguishes unique users for aggregated site analytics | 14 months |
| _ga_8F9Q8BF35H | Google Analytics 4 | Maintains session state for GA4 measurement ID | 14 months |
| ph_* (distinct_id, session) | PostHog (EU) | Product analytics, session recording, and event tracking | Session / 1 year |
Session Recording Disclosure
When you accept cookies, PostHog session recording is active. This captures a visual replay of your visit — including mouse movements, clicks, scrolls, and page content as you interact with it — to help us understand usability and improve the Site. Recordings are stored on PostHog's EU-region servers and are retained for 12 months. Session recording is never active unless you have accepted cookies.
6. Data Sharing and Subprocessors
We do not sell your personal information. We share data only with the following trusted subprocessors, each bound by data processing agreements:
Google Analytics 4 — Google LLC / Google Ireland Ltd
Provides website analytics. Data may be transferred to Google servers in the United States under Standard Contractual Clauses. Google Privacy Policy
PostHog — PostHog Inc (EU region: eu.i.posthog.com)
Provides product analytics and session recording. Data is processed on EU-region infrastructure. PostHog Privacy Policy
Mailchimp — The Rocket Science Group LLC
Manages newsletter subscriptions if you opt in via the Site footer. Mailchimp Privacy Policy
We may also disclose information to compliance authorities if required by law, regulation, or valid legal process.
7. Data Retention
- Google Analytics data: Retained for 14 months from the date of collection (configured in GA4 admin)
- PostHog analytics and session recordings: Retained for 12 months
- Contact form submissions: Retained for as long as necessary to respond to your enquiry, and up to 3 years thereafter for business records, unless you request earlier deletion
- Newsletter subscriptions: Retained until you unsubscribe
8. Your Rights Under GDPR
If you are located in the UK or EEA, you have the following rights regarding your personal data:
Right of access
Request a copy of the personal data we hold about you.
Right to rectification
Request correction of inaccurate or incomplete data.
Right to erasure
Request deletion of your personal data where we have no legitimate reason to continue processing it.
Right to restriction
Request that we restrict processing of your data in certain circumstances.
Right to data portability
Receive your personal data in a structured, machine-readable format and transfer it to another controller.
Right to object
Object to processing based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds.
Right to withdraw consent
Withdraw analytics consent at any time via the 'Manage cookies' link in the footer. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, email hello@neuronsearchlab.com with the subject line “Data Subject Request”. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or your local EU supervisory authority.
9. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to know: Request disclosure of the categories and specific pieces of personal information we collect, use, and share.
- Right to delete: Request deletion of personal information we have collected, subject to certain exceptions.
- Right to correct: Request correction of inaccurate personal information.
- Right to opt out of sale or sharing: We do not sell or share your personal information for cross-context behavioural advertising. No opt-out is required, but you may contact us to confirm.
- Right to non-discrimination: We will not discriminate against you for exercising any CCPA rights.
To exercise California privacy rights, email hello@neuronsearchlab.com with the subject line “California Privacy Request”.
10. Security
We use reasonable administrative and technical safeguards to protect information collected through the Site. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
The Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us via the Site, please contact us and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top will be revised when changes occur. For material changes, we will provide notice on the Site. Continued use of the Site after the effective date indicates acceptance of the updated policy.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights:
- Email: hello@neuronsearchlab.com
- Contact form: neuronsearchlab.com/contact